FAQS

General Questions

What are your store hours? Our store hours are Monday to Saturday from 9 am - 6 pm. We are closed on Sundays.
Where are you located? We are located at 1115 N MLK Hwy, Lake Charles, LA.
How can I contact you? You can contact us via email using our contact form on the website or call our Comfort Creators at 337-497-1110.

Products and Services

What types of furniture do you sell? We sell a wide range of furniture, including living room sets, bedroom sets, dining room furniture, office furniture, and outdoor furniture. We also offer a variety of home decor items.
Do you offer custom furniture? Yes, we offer custom furniture options to fit your unique style and space requirements.

Delivery and Pickup

Do you offer delivery services? Yes, we offer same-day delivery for local orders. We also provide same-day local pick-up for your convenience.
What are your delivery fees? Delivery fees vary depending on the location and size of the order. Please contact our Comfort Creators for specific details.
Can I schedule a delivery time? Yes, you can schedule a delivery time that works best for you when you place your order. We cannot guarantee a specific delivery time/date, however, we do our best to try to accommodate our customer needs.

Payment and Financing

What payment methods do you accept? We accept major credit cards, debit cards, and cash. We also offer layaway and financing options.
Do you offer financing? Yes, we offer numerous financing options to help you purchase the furniture you need.
How do I apply for financing? You can apply for financing in-store or online. For online applications, please contact our Comfort Creators at (337) 497-1115. Our team is available to assist you with the application process.

Returns and Exchanges

What is your return policy? Please contact our Comfort Creators for more details on specific return concerns.
How do I return an item? To return an item, please contact our Comfort Creators to initiate the return process. We will provide you with instructions on how to return your item.
Can I exchange an item? Yes, exchanges are possible within 30 days of purchase. The item must be in its original condition and packaging. Please contact our Comfort Creators for assistance.

Special Offers and Promotions

Do you have any ongoing sales or promotions? Yes, we regularly offer sales and promotions. Check our website, sign up for our VIP newsletter, and follow us on social media (Facebook, Instagram, and TikTok) to stay updated on the latest deals!
How do I sign up for the VIP newsletter? You can sign up for our VIP newsletter on our website. Simply enter your email address in the sign-up form to receive updates on new products, events, and exclusive offers.
Can I use multiple promotions at once? Typically, only one promotion or discount can be applied per purchase. Please refer to the terms and conditions of the specific promotion for more details.

Store Policies

Do you offer a warranty on your furniture? Yes, many of our furniture items come with a manufacturer's warranty. Please ask our sales associates for specific warranty information on the product you are interested in.
Do you offer assembly services? Yes, we offer assembly services for an additional fee. Please inquire about assembly options when you make your purchase.

If you have any other questions, feel free to reach out to us. We are here to help!

About Us

Welcome to New Look Furniture, your locally owned and operated destination in Lake Charles for stylish and affordable home furnishings. We pride ourselves on offering a wide selection of high-quality furniture, including living room, bedroom, dining, and office pieces, all designed to elevate your home's aesthetic and comfort. Our dedicated team is committed to providing exceptional customer service, ensuring a seamless shopping experience from selection to delivery. At New Look Furniture, we go the extra mile to make your home feel just right.