Privacy Policy

Updated: 7/27/2024

This Privacy Policy discloses the privacy practices for New Look Furniture. This policy applies to information collected through:

• Our website at newlookfurniture.com
• Text messages with us
• Calls to any of our phone numbers
• Interactions with our associates
• Shopping in our stores
• Placing an order
• Social media interactions on platforms like Facebook, Instagram, Google, etc.
• Viewing our online advertisements, emails, and texts
• Information from our business partners
• Video recordings of our establishments
• Finance applications or payment processes

Information Collection, Use, and Sharing

We are the sole owners of the information collected through our channels and platforms. We only have access to or collect personal information that you voluntarily provide through the sources listed above. We will not sell or rent this information to anyone.

Ways We Will Use Your Information:

• To respond to you regarding the reason you contacted us.
• To contact you about upcoming sales and offers.
• To share limited information (including name, phone number, email, etc.) with third-party marketing services.
• To submit your order information and any forms associated with payment or financing to the respective financial institution to process your order.
• To provide services through third-party vendors such as delivery services, order tracking, protection plans, etc.
• To send order information for promotions or warranty claims to our vendors and suppliers.
• To improve our business processes and services, such as making our website easier to use, streamlining our operations, or changing the products we sell.
• For security and fraud protection, sharing information with law enforcement if needed or requested.
• To contact you about any changes to this Privacy Policy.

Your Access to and Control Over Information

You may opt-out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number provided at the end of this document:

• See what data we have about you, if any.
• Change/correct any data we have about you.
• Have us delete any data we have about you.
• Express any concern you have about our use of your data.
• Opt-out of email or text marketing.

Children's Privacy

New Look Furniture does not knowingly collect information from children under the age of 13 on our website or through any services. If you are a parent or guardian and you believe that your child has given us information, please contact us and we will make all reasonable efforts to delete the information.

Security

We take precautions to protect your information. When you submit sensitive information via any platform or channel, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser or looking for "https" at the beginning of the web page address.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (e.g., billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

Registration

To use features of our website, a user must first complete the registration form. During registration, a user is required to provide certain information (such as name, phone number, and email address). This information is used to contact you about the products/services on our site in which you have expressed interest.

Orders

We request information from you on our order form. To buy from us, you must provide contact information (name, phone number, email, and address) and financial information (including credit card number and expiration date). This information is used for billing purposes and to fulfill your orders. If we have trouble processing an order, we'll use this information to contact you. We also use this information to add you to our mailing lists for future contact.

Cookies

We use "cookies" on this site. A cookie is a piece of data stored on a site visitor's hard drive to help us improve your access to our site and identify repeat visitors. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, saving time on our site. Cookies can also enable us to track and target the interests of our users to enhance their experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.

Some of our business partners may use cookies on our site (e.g., advertisers). We have contracts with all these companies, and they are required to hold your information as securely as we do.

Sharing

We share aggregated demographic information with our partners and advertisers. This is not linked to any personal information that can identify any individual.

We partner with other parties to provide specific services. When a user signs up for these services, we will share names and other contact information necessary for the third party to provide these services. These parties are not allowed to use personally identifiable information except for providing these services.

Links

This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

Surveys & Contests

From time to time, our site requests information via surveys or contests. Participation in these surveys or contests is completely voluntary, and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (name, phone number, email, and address) and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for monitoring or improving the use and satisfaction of this site or to follow up with for future promotions.

Updates

Our Privacy Policy may change from time to time, and all updates will be posted on this page. We will also change the “Updated” date at the top of the page.

If you have concerns, questions, or a complaint regarding this policy, you may contact us via telephone at 337-491-1110 or office@newlookfurniture.com.